The Chalet Co.
Privacy policy
This policy explains how The Chalet Co. handles personal data when you visit thechaletco.ch or get in touch with us. It follows the Swiss Federal Act on Data Protection (FADP).
1. Who is responsible
The Chalet Co.
Tomas Kolodzej
Mettlenstrasse 14
3780 Gstaad
Switzerland
Email: info@thechaletco.ch
Phone: +41 77 521 41 51
Write to us at the email address above for any question about your data.
2. What data we process and why
Visiting this website
When you open the site, our hosting provider automatically records technical data in server logs: your IP address, date and time, the page requested, the browser and device type, and the page you came from. We need this to deliver the website, keep it secure and find faults. The provider keeps these logs only for a limited time.
Getting in touch
If you write or call us, or message us on WhatsApp, we process the details you give us: your name, contact details, the content of your message and what you tell us about your property or needs. We use them to answer you, prepare an offer and carry out our services. We keep them as long as needed for these purposes and for statutory retention periods (generally up to 10 years for business records).
This website has no contact form, no newsletter, no analytics and no advertising tools.
3. Services we use
- Hosting and email. The website and our email address are provided by Hostinger. Hostinger processes data on our behalf, including the server logs described above and the emails we send and receive. Servers may be located outside Switzerland.
- Google Fonts. The site loads its fonts from Google. Your browser therefore connects to Google servers, and Google receives your IP address and technical browser details. This may involve a transfer of data to the USA.
- WhatsApp. The WhatsApp button opens a chat with us in WhatsApp, a service of Meta. From that point the WhatsApp terms and privacy policy apply, and your messages are processed by WhatsApp as well as by us.
- Instagram and Facebook. We only link to our profiles. Nothing is loaded from these services until you click the link. After that, their own privacy policies apply.
- Brochure download. The brochure (PDF) may be loaded from the server of an external provider. Your IP address is transmitted to that server when you open it.
- Partner websites. Logos link to the websites of our partners. We are not responsible for their content or data handling.
4. Browser storage, no tracking
We do not set cookies ourselves. To make the site work as you expect, it saves two small settings in your own browser: your light or dark display choice, and a note that the intro animation has already played during your visit. This information stays on your device and is not sent to us.
5. Disclosure and transfers abroad
We do not sell your data. We share it only with the service providers named above and with authorities if the law requires it. Some providers are located or process data outside Switzerland, including in the USA. Where this happens, we rely on recognised safeguards such as an adequacy decision, the Swiss-US Data Privacy Framework or standard contractual clauses.
6. Security
The website is served over an encrypted connection (HTTPS). We take reasonable technical and organisational measures to protect your data against loss and misuse.
7. Your rights
You can ask us for access to your data, and for correction or deletion of it. You can also object to processing, ask us to restrict it, and, in some cases, ask to receive your data in a common format. To exercise these rights, email us. We may ask you to prove your identity first.
You may also complain to the Federal Data Protection and Information Commissioner (FDPIC), Feldeggweg 1, 3003 Bern, edoeb.admin.ch. If you visit from the EU or EEA, you may also contact your local data protection authority.
8. Changes
We may update this policy when our website or services change. The date at the top of the page shows the latest version.
Last updated: 24 October 2026